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Meet Mara.
Your AI assistant across every channel.

Better service, smarter operations.

From WhatsApp and website chat to Telegram, Slack and voice calls, Mara helps your business serve customers, reduce manual work and connect everyday conversations to business operations.

Talk to Us Explore Mara

Multi-Channel AI Customer Service Agent. One intelligent assistant that connects your customers, communication channels and business operations.

The business challenge

Your customers need answers. Your team has a business to run.

  • Employees spend too much time answering repetitive enquiries.

  • Customer messages arrive through multiple channels.

  • Enquiries are sometimes missed outside office hours.

  • Staff manually check information across different systems.

  • Customer follow-ups are inconsistent.

  • Business growth creates more administrative workload.

Mara helps your business handle these demands without adding unnecessary workload to your team.

Meet Mara

One intelligent assistant. Ready to help.

Mara is your AI-powered customer service assistant. She understands customer enquiries, provides relevant information, guides customers through requests and helps your team manage everyday interactions.

  1. 01

    Understand customer enquiries

    Mara reads each message in plain language and works out what the customer actually needs.

  2. 02

    Retrieve relevant business information

    Prices, product details, opening hours and policies, pulled from the sources you approve.

  3. 03

    Assist with customer requests

    Guides customers step by step, from booking requests to order questions.

  4. 04

    Trigger approved business workflows

    Creates a record, sends a notification or starts a follow-up, only within the actions you allow.

Mara works alongside your people. When an enquiry needs a human touch, she hands it over to the right person on your team.

Business outcomes

More than customer service. Real business value.

Multi-channel communication

Your customers choose the channel. Mara is ready.

Customers communicate in different ways. Mara brings these conversations together through one intelligent AI agent.

WhatsApp

Customer enquiries and support.

Website Chat

Engage website visitors and capture enquiries.

Telegram

Messaging and customer assistance.

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Mara

One business brain

Slack

Internal employee assistance and operational support.

Voice Calls

Natural voice conversations for inbound customer calls.

More channels

Mara can be extended to other messaging platforms and communication tools.

One Mara. One business brain.
Multiple ways to communicate.

Business system integration

Works with the systems your business already uses.

You don't need to replace your existing business software to benefit from AI. Mara can connect with your existing applications and systems to make your business processes more connected and efficient.

Keep your existing systems. Make them work better together.

Every business runs different software, so each connection depends on your system's compatibility, available APIs and implementation requirements. We confirm exactly what's possible during your consultation.

  • CRM systems

    Capture enquiries and update customer records.

  • Inventory systems

    Retrieve stock and product availability.

  • ERP systems

    Access relevant operational information.

  • Accounting systems

    Connect enquiries with business records.

  • MMara

  • Booking systems

    Assist with appointments and reservations.

  • Email

    Notifications and follow-ups.

  • Internal databases

    Retrieve company knowledge and information.

  • APIs and Webhooks

    Connect with custom applications and automate processes.

Industry applications

Designed for the way businesses work.

A few examples of the everyday questions Mara can help with. Each setup is tailored to your business.

How Mara works

From customer conversation to business action.

  1. 1

    Customer enquires

    A customer reaches out through a supported communication channel.

  2. 2

    Mara understands

    Mara works out what the customer is asking for.

  3. 3

    Mara checks your systems

    She retrieves the relevant information from connected business systems.

  4. 4

    Mara takes action

    She responds, captures the details or triggers an approved workflow.

  5. 5

    Your team stays informed

    Employees receive updates or take over requests that need a person.

Talk to Us about Mara

Human and AI, working together

AI handles the routine. Your people handle what matters.

Mara is designed to support your employees, not replace the relationships your customers value.

  • Routine enquiries handled by Mara

    Everyday questions are answered straight away, at any hour.

  • Complex requests go to your people

    When a request needs judgement or a personal touch, Mara hands it over.

  • Full context passed along

    Your team sees the conversation so far, so customers never repeat themselves.

  • Your team stays in control

    Important business decisions always remain with your employees.

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Ready to make customer service easier?

Let's explore how Mara can help your business respond faster, reduce manual work and connect your customer service with daily operations.

Talk to Nadi Book a Consultation